General Information

Are Sparkling Scent products “vegan-friendly”

Yes, we do not test anything on animals, are free from parabens, PEGs and contain no animal by-products. Sparkling Scent can be considered “vegan-friendly”.

Why is there a black residue around the rim of my candle jar?

The black residue may appear around the candle’s glass inside rim if the wick hasn’t been trimmed. Ensure the wick is always upright and trimmed to 7mm from the bottom of the dry wax, only then will the candle stop emitting carbon. To clean the black residue off the glass whip it with a damp paper towel.

How do I care for my Sterling Silver Ring?

Chlorine, ammonia and bleach can damage or discolour sterling silver rings. Be sure to remove sterling silver jewellery before handling common household cleaning chemicals and before swimming in a chlorinated pool or hot tub.  A non-abrasive cloth is recommended for cleaning.

What is a sterling silver ring?

Sterling will silver rings are rings made with 925 sterling silver base metal. Sterling silver is 92.5% silver mixed with 7.5% copper. Silver in itself is a soft metal and needs a sturdier metal to be mixed with to be able to hold itself when made into jewellery. Our sterling silver rings have RRP ranging from $90 to $600 with semi-precious or man-made stones, with designs we know will bring you so much joy!

What’s the value of my jewellery?

The sparkling jewellery inside your product will have a recommended retail price (RRP) printed. Every jewel inside your product will have a tag that indicates an RRP for its value. It’s that simple! If you got a $5,000 ring tag, please contact us so we can send you details on how to claim your prized jewel.

Shipping & Costs

When will my order ship?

Your order will be shipped from our warehouse within 24 hours of purchase.

How much does shipping cost? 

We offer 3 options for shipping:

  • Standard Shipping is $9.99,
  • Standard Shipping with Insurance is $12.99
  • Express Shipping for $16.99

All orders over $75 will receive free shipping!

Do you offer free shipping? 

Sparkling Scent offers free standard shipping on all orders $75 and above.

Do you offer Express Shipping? 

Sparkling Scent does offer Express shipping. To access this, at checkout select express shipping.

Returns & Refunds

What is your Returns & Exchange Policy?

If you are not completely satisfied with the product you received, you can return the item within 30 days of it being dispatched by us, providing it’s been unused and in resalable condition, a refund will then be added to your account minus delivery costs. Please note shipping costs are at your expense. We recommend that you provide proof of postage of your return, in the unlikely event that we do not receive your returned package.

How do I return an item?

If you would like to return an item, please email our support team at sparklingscent.info@gmail.com with your details of the return and order number.

Candle Safety Guide

Remember: A candle is an open flame. It can easily ignite any flammable items nearby.

At Sparkling Scent we want you to love every moment of your triple scented candle, however, the use of candles requires precautions and awareness, please continue reading for tips and safety precautions.

Burn within vision
Keep away from flammable items
Keep away from young children

How to get the highest performance out of your Triple Scented Sparkling Scent Candle?

• Never allow candle flame to come in contact with the glass jar.
• To prevent soot from creating around the glass trim wick to 7mm before each use.
• Never introduce foreign objects into a candle.
• When not in use, put the lid back on the candle to prevent dust build up.

How to Safely use candles?

• Make sure your candle is placed on a sturdy position that can not tip over.
• Keep the immediate area of a candle clear at all times.
• Do not place your candle on window seals, where blinds can be shut over it.
• Do not use candles in positions where they can be knocked over by children or pets
• Never use water to extinguish a candle
• Ensure wicks are upright and trimmed to 7mm before lighting the wick again.
• Do not burn a Sparkling Scent candle for less than 1 hour or longer than 4 hours.
• Never move a burning candle, ensure the flame is extinguished, the wax is solid and the jar is cool before moving.
• Do not use the lid to extinguish the candle flame.

1658 HAPPY CUSTOMERS
4 YEAR OF DEVELOPING
569 ANSWERED QUESTIONS